Shipping policy

At BestfriendTV, we aim to get your order to you as quickly and smoothly as possible.

Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.

Shipping Time

Once your order has been processed, delivery typically takes 3–5 business days within the United States.
In some cases, delivery may take up to 7 business days depending on your location and carrier delays.

Shipping Rates

We offer the following shipping options:

Standard Shipping: $4.99 (3–5 business days)
Free Shipping: Available during select promotions or on qualifying orders

Shipping costs are calculated and shown at checkout before you complete your purchase.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can track your package in real time.

Delays

BestfriendTV is not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping addresses provided at checkout.

Incorrect Address

Please make sure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but not received, please contact the shipping carrier first.
You can also contact us at support@bestfriendtv.shop for assistance.