Refund policy
At BestfriendTV, we want you to love your purchase. If you are not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Item must be unused and in the same condition you received it
- Item must be in original packaging
- Proof of purchase is required
We only accept returns for defective, damaged, or incorrect items.
To be eligible for a return:
- Item must be damaged, defective, or incorrect upon arrival
- You must contact us within 3 days of delivery
- Proof of issue (photos/videos) is required
Non-Returnable Items
The following items cannot be returned:
-
We do not accept returns for:
- Incorrect size selection
- Change of mind
- Items that have been worn, washed, or used
- Orders with incorrect shipping information provided by the customer
Return Shipping
Customers are responsible for return shipping costs unless otherwise stated.
If your return is approved, we will provide instructions on how to return your item.
Refunds
Once your return is received and inspected, we will notify you of the status.
If approved:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
support@bestfriendtv.shop
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us within 3 days of delivery with photos of the issue.
Contact Us
For any return or refund questions, contact:
support@bestfriendtv.shop